Inbound

Customer Service

The secret to excellent Customer Service is having excellent people answer the phones. Most of our Telemarketers have been with us for many years. That gives them the experience and the knowledge to handle your calls in a professional friendly manner. True Calling, Inc.’s live operators are able to handle inbound customer service inquiries, billing inquiries, receipt of damaged products, inventory questions, or even take phone orders. Whatever your client’s needs are, our Telemarketers will address their concerns and leave you with satisfied, happy clients.

Help Desk Support

The purpose of True Calling, Inc.’s Help Desk Support live operators team is to provide information about a product, information related to product usage, assistance in the installation and set-up of software/hardware, and to provide technical assistance. We resolve most customer questions and troubleshooting on the first call, letting your in-house staff focus on the more challenging customer calls.

Event Registration

True Calling, Inc.’s live operators are able to handle special events or manage your ongoing class or seminar registration needs promoting greater attendance. We can also follow up by phone or email, thus providing a personal touch and helping to increase overall attendance. If your next event is aimed at businesses or consumers, True Calling, Inc. can implement a telemarketing program to ensure success. We will help you get the word out so your next event is an overwhelming success!

Scheduling

True Calling, Inc.’s live operators can make or cancel appointments and meetings the way you want them, and with as much or as little advance warning as you require. Avoid scheduling conflicts and keep on top of any schedule changes in your online Calendar and/or by receiving a reminder from our live operators. We can send a voice, email, or SMS text message reminder to make sure you don’t miss any appointments or meetings.